The right to bare arms!

Fashions change. Fundamentals don’t.

By Laura Bergells on

In the 1990’s, I worked for a company that changed its dress code. We went from business formal to business casual. Employees accepted this change readily. I felt like I got a raise, because my dry cleaning expenses almost disappeared. And the comfort of ditching a suit for the dark jeans, tee-shirt, and blazer combo? …

emoji use in business

🔥 Are you tapping into the red-hot octopus power of emoji? 🐙

By Laura Bergells on

On a personal note, friends have texted me the octopus emoji over the past year. Same deal with the fire emoji. These are inside jokes. They make me smile. The red hot octopus emoji? They help me bond with my friends. 🐙🔥 But what about using emoji in business? How well are businesses using emoji …

Is real bravery fake confidence?

Face it: you need to fake it. Authenticity is not all it’s cracked up to be.

By Laura Bergells on

Authenticity isn’t all it’s cracked up to be. To show our care and compassion for others, we often need to put aside our feelings. There are higher truths that need to be served. Ask a mother whose child has fallen off a swing set. The child is bleeding and crying. Does the mother give in …

hate meetings

Hate meetings? Try implementing this one simple rule to change the way you feel forever.

By Laura Bergells on

I love meetings. But I understand why you might not. A friend recently shared a workplace anecdote. One day, she and her colleagues gathered together for a meeting. For the first few minutes, they shuffled papers and fumbled with their phones.┬áThen they stared at each other. Finally, someone said it. “Hey, what’s this meeting about?” …

Pavlov's dog conditioner

When businesses thank you for your patience, they’re treating you like a dog — one of Pavlov’s dogs.

By Laura Bergells on

I often act patient, even when I don’t feel it. I’ll bet you have, too. We’ve been conditioned. Let’s say you been on hold with customer service for what seems like forever. One of the first things the phone rep might say is “thank you for your patience.” They’ve been trained to say it. But …