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communication crisis video

The four near enemies of noble emotions

Let’s UNMASK four near enemies. A near enemy is a WICKED emotion that comes disguised as a NOBLE emotion.

Near enemies can be more dangerous than far enemies. That’s because far enemies are easy to spot.

For example, hate is the far enemy of love. Or sadness can be a far enemy of joy. Since it’s easy to detect a far enemy, you know what you’re dealing with.

But near enemies are tricky. They pose as noble emotions while destroying the noble emotion. Near enemies are so good at disguising themselves, you might even mistake a near enemy for a noble emotion.

These dangerous four enemies can TRICK others…and they can even TRICK you.

😟 Pity can look like Compassion.

😍 Codependence can look like Love.

😑Indifference can look like Equanimity.

😂 Exuberance can look like Sympathetic Joy.

Beware the 4 near enemies! Unmask them!

Practice self-awareness. Gain emotional intelligence.


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.

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Blogging Coaching communication content ideas design Education PowerPoint PowerPoint Presentation Presentation public speaking social media Twitter video

How to transform presentation content into video social media posts

Here’s a question about presentations and videos I started to get a lot last month. I’ll paraphrase it:

Hey Laura. How do you do those square, short, silent little videos that you share on LinkedIn and Twitter?

The answer is: really easily! I use a tool called Canva. Update: And here’s a direct link so you can use Canva to create presentations and slides.

As a stand & deliver trainer, I have oodles of presentation content. Canva lets me repurpose bits and pieces of this content for easy social media sharing.

Yes, Canva excels at quick online video creation. I’m finding a lot of people use Canva — but we tend not to think of using it for video. We tend to think of it for images.

I’m also thinking a lot of people have PowerPoint presentations. Why not try using Canva to repurpose your presentation content for social media posts?

Canva lets you do this in a way that’s super easy to accomplish. I show you how in this two minute video. Enjoy!


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.

Categories
Coaching communication content ideas Education PowerPoint PowerPoint Presentation Presentation public speaking video

Introduce emotional relevance to your presentations

Brain Rules by John Medina

“We don’t pay attention to boring things.”

John Medina, Brain Rules

Sounds basic, right?

But how do you NOT be boring when you’re speaking or presenting?

Medina tells us to be sure to introduce something emotionally relevant every 10 minutes.

At least every 10 minutes!

If we don’t, we risk losing the attention and interest of our audiences….because….

“We don’t pay attention to boring things.”

What can you do to shake things up for your audience?

Click on the video to discover 5 things you can do…in under 51 seconds!


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.

Categories
Coaching communication design PowerPoint PowerPoint Presentation Presentation public speaking

Never end your presentation with Q&A.

Never end your presentation with a Q&A.

Got that? Don’t end your next presentation by saying, “Any questions?”

There’s no need to announce that it’s time for questions and answers.

You can do better.

Always plan a strong closing.

If you’re planning a Q&A session, you can have it near the end, but not at the end.

Answer audience questions, then deliver your closing statement.

Don’t risk letting your super awesome presentation drift off into whatever might be on the mind of the last person who asked a question.

Wrap it up, partner. Put a bow on that presentation. 🎁

Consider this: I cover five strong closing techniques in my public speaking foundations course on LinkedIn Learning.

The full course is one hour. It’s a great resource to revisit before your next big speech or presentation, free for LinkedIn Premium Members.

Check it out. >>> http://linkedin-learning.pxf.io/JAb4N

Categories
Coaching communication crisis public speaking

Answering Q&A questions and the path to wisdom…

Ah, Q&A. The “question and answer” portion of your presentation, where anything can happen!

Instead of dealing with a Q&A hog, let’s say someone in your audience asks you a brilliant question. It’s timely and topical! It’s directly related to your content! At this point, your answer can fall into three categories.

1. Hey, I know all about that!

2. I don’t know, but I can find out.

3. I don’t know.

Each category comes with its own set of challenges. Let’s explore each.

  1. I know all about that! On its face, this category seems easy to answer, but it’s not. In a Q&A, you’ll need to be brief. You must curb any tendency to give a comprehensive, long-winded answer. Being brief can be difficult when you know something thoroughly. Deliver a concise and concrete answer, then move on to the next question.
  2. I don’t know, but I can find out. Category two is a little easier. Your answer can be something like, “I don’t know, but I know I can find out. Give me your contact information, and I can get the answer to you after the presentation.” Move to the next question or closing, then follow up with the questioner when you said you would.
  3. I don’t know. Category three should be the easiest of all. It contains 3 of the 4 short statements that lead to wisdom. You can say one to three of them, as appropriate. Practice saying this out loud, every day.

    “I’m sorry. I don’t know. Does anyone else know?”

But why is “I’m sorry. I don’t know. Does anyone else know?” so difficult for so many presenters to say? I suspect it’s because they feel because if they are leading a discussion, they simply MUST know everything about it., or at least appear to.

But remember, you’re only leading the discussion. You’re not monopolizing it. You’re not expected to know everything. And no one likes a know-it-all.

Consider the four statements that lead to wisdom:

  1. “I don’t know” is one of the four statements that leads to wisdom. Practice saying it every day. It can help ease any discomfort you may feel when tempted to pontificate on a subject you know nothing about. Audiences will appreciate your honesty and simplicity. It’s refreshing.
  2. “I need help” is the second statement that leads to wisdom. Ask for help when you need it. “Does anybody else know?” might yield a helpful response from your audience or allies. If no one else answers, you might feel inspired to smile and say, “It looks like I’m not alone in not knowing the answer to your question!”
  3. “I’m sorry” is the third statement that leads to wisdom. You may or may not feel inclined to preface your “I don’t know” with “I’m sorry”. If you’re not sorry, don’t say you are. If you are, do so.
  4. Fittingly, “I was wrong” is the fourth statement that leads to wisdom. And it’s the one statement you won’t have to say during your presentation if you answer difficult questions truthfully and concisely.

Outside of Q&A, practice saying the four statements that lead to wisdom:

  1. I don’t know.
  2. I’m sorry.
  3. I was wrong.
  4. I need help.

Get comfortable saying these phrases. If you want to be happy and wise, you’ll be saying them a lot in a lifetime! Beyond wisdom, you’ll gain empathy and understanding through regularly saying these phrases.

Good luck on your next Q&A!


For your consideration: I go over responding to difficult questions in more detail in my Crisis Communications course at LinkedIn Learning. It’s under the section: “Developing Statements”.

Check it out here: https://www.linkedin.com/learning/crisis-communication/

Categories
Coaching communication PowerPoint PowerPoint Presentation Presentation public speaking

The 5 Worst Ways to Begin a Speech or Presentation…

5 worst ways to start a speech or presentation

Let’s explore 5 of the worst ways to open your next keynote or major presentation…that we hear ALL TOO OFTEN!

  1. Ahem! (clearing your throat – do vocal warmups beforehand, please!)
  2. Thank you…. (your audience doesn’t need to hear this.)
  3. It’s really great to be here….(you’re wasting even more time.)
  4. Can you hear me? (do your audio check before you hit the stage.)
  5. Hey, can you see my slides? (check your visuals beforehand, please!)

    If you’ve done one or all of these, you can do better. I know you can!

    Start with a strong opening technique.

Consider this: I cover five strong opening techniques in my public speaking foundations course on LinkedIn Learning.

The full course is one hour. It’s a great resource to revisit before your next big speech or presentation, free for LinkedIn Premium Members.

I get paid when you click on the link and take the course, though.

Check it out. >>> http://linkedin-learning.pxf.io/JAb4N

Categories
Coaching communication crisis Presentation public speaking

Team Presentations: what position will you be playing?

Team Presentation 4 roles

So, you’ll be presenting as a team. Super!

Make sure you know what position you’ll be playing.

One of the biggest mistakes I see in team presentations is when one person on the team is speaking — and the others on the team don’t exactly know what to do with their bodies.

Just because you’re speaking doesn’t mean you’re not presenting.”

Know your role in the team presentation:

💡Are you the team leader – acting as an MC or visionary?

🖊Are you the closer or subject matter expert?

🙌Are you supporting your team by being an ally?

👁Are you observing the body language of the audience and looking for unspoken questions?

When you know what role or position you’re playing, you’re more likely to really present as a team — instead of a rag-tag collection of individuals.

Get into a huddle before you present as a team. Know your position.

Support each other while you present. Go team!

Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.

Categories
communication Presentation public speaking

Being quiet can be a storytelling power move

The power of shhhhhhhh

Perhaps the hardest part of telling a business story is resisting the temptation to finish your story yourself. I call this “The Power of Shhhhh.”

It’s where you stop talking. Be quiet. Let your story and its lessons sink in.

People hate a vacuum, and will often rush to fill it with their own conclusions. When people jump in at the end to tell you what they’ve learned from your story…and then recommend the next steps to take — you’ve told the right story to the right audience, at the right time.

The next time you tell a story, take your moment of silence. Try using the Power of Shhhhh to let your audience finish your story for you.

Being quiet can be a storytelling power move.


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.

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Categories
communication content ideas public speaking storyfinding

4 ways to develop a culture of storytelling at your organization

How can you develop a culture of storytelling at your organization?

Four quick tips:

1. Meetings: get into the habit of starting each meeting with a story. Ask for others to share stories.

2. Contests: you might have an “employee of the month” contest: why not try a “employee story of the month” contest?

3. Channels: if you use Slack or Team, open a channel to capture and collect stories.

4. Conferences: when you go to conferences, go with the intention of collecting industry and other stories you hear.

How else do you develop a culture of storytelling at your organization?


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte

Categories
communication design

Do we need business cards any more? Really?

I’m going to save a tree. I’ll stop handing out business cards.

Do we really need business cards anymore?

I find that when I go out to meet people, I’m more inclined to exchange LinkedIn information. Other people I know exchange electronic contact info to stay in touch. 

When someone tries to hand me a business card, I usually try to ward them off. I know I’m only going to throw it away later. It seems like a waste.

My compromise solution for next year is to only order a few cards. If someone demands one and I deem it necessary, I can hand one out. I’ll keep an eye on how many I hand out, and try to whittle it down to zero.

I’m thinking business cards may just be a bad habit that I need to break for the new year. Business cards seem like a holdover habit from a bygone era.

Or is there a compelling case for business cards that I’m not grasping?


Laura Bergells is a professional story finder. She writes, coaches, teaches, and speaks. Check out her online courses at LinkedIn Learning.

If you’re a LinkedIn Premium or Lynda.com member, these courses are free! If you’re not a member, you can either become a member or buy each of these classes à la carte.