Is real bravery fake confidence?

Face it: you need to fake it. Authenticity is not all it’s cracked up to be.

By Laura Bergells on

Authenticity isn’t all it’s cracked up to be. To show our care and compassion for others, we often need to put aside our feelings. There are higher truths that need to be served. Ask a mother whose child has fallen off a swing set. The child is bleeding and crying. Does the mother give in …

hate meetings

Hate meetings? Try implementing this one simple rule to change the way you feel forever.

By Laura Bergells on

I love meetings. But I understand why you might not. A friend recently shared a workplace anecdote. One day, she and her colleagues gathered together for a meeting. For the first few minutes, they shuffled papers and fumbled with their phones.┬áThen they stared at each other. Finally, someone said it. “Hey, what’s this meeting about?” …

Pavlov's dog conditioner

When businesses thank you for your patience, they’re treating you like a dog — one of Pavlov’s dogs.

By Laura Bergells on

I often act patient, even when I don’t feel it. I’ll bet you have, too. We’ve been conditioned. Let’s say you been on hold with customer service for what seems like forever. One of the first things the phone rep might say is “thank you for your patience.” They’ve been trained to say it. But …