5 crisis response mistakes

5 Common Crisis Response Mistakes

By Laura Bergells on

Let’s explore 5 common crisis communication response mistakes… and what to do instead. I’ve seen all five of these mistakes play out in the media recently. How about you? 1. Don’t ignore warning signs: conduct routine threat assessments. 2. Don’t cover up: take responsibility. 3. Don’t speculate: verify and confirm facts. 4. Don’t say “No …

The four near enemies of noble emotions

By Laura Bergells on

Let’s UNMASK four near enemies. A near enemy is a WICKED emotion that comes disguised as a NOBLE emotion. Near enemies can be more dangerous than far enemies. That’s because far enemies are easy to spot. For example, hate is the far enemy of love. Or sadness can be a far enemy of joy. Since …

answering Q&A with wisdom

Answering Q&A questions and the path to wisdom…

By Laura Bergells on

Ah, Q&A. The “question and answer” portion of your presentation, where anything can happen! Instead of dealing with a Q&A hog, let’s say someone in your audience asks you a brilliant question. It’s timely and topical! It’s directly related to your content! At this point, your answer can fall into three categories. 1. Hey, I …

Team Presentation 4 roles

Team Presentations: what position will you be playing?

By Laura Bergells on

So, you’ll be presenting as a team. Super! Make sure you know what position you’ll be playing. One of the biggest mistakes I see in team presentations is when one person on the team is speaking — and the others on the team don’t exactly know what to do with their bodies. “Just because you’re …

Google Voice Typing

Don’t let cold hands stop you from writing: try Voice Typing

By Laura Bergells on

Sometimes, voice typing can come in handy for really unexpected reasons! It’s October 1, and it’s freezing. My poor fingers are now cramped from typing in a cold room all morning. Google Voice Typing to the rescue! I’ll open up Google Docs, activate voice typing, and talk through a first draft.  I can always go …

Is real bravery fake confidence?

Face it: you need to fake it. Authenticity is not all it’s cracked up to be.

By Laura Bergells on

Authenticity isn’t all it’s cracked up to be. To show our care and compassion for others, we often need to put aside our feelings. There are higher truths that need to be served. Ask a mother whose child has fallen off a swing set. The child is bleeding and crying. Does the mother give in …

Practice and Drill Public Speaking Techniques

This ONE technique is essential for performing under pressure:

By Laura Bergells on

A colleague told me about a women’s self defense class she was taking. She shared some surprising information she learned. For me, the information was surprising on two levels. The first level was the actual new information about women’s self defense I learned. My colleague said, “If you’re being attacked, my instructor said you’re supposed …

How to deliver bad news

By Laura Bergells on

There’s no way around it. Sometimes, terrible things happen. And you have to be the bearer of bad news. To begin communicating your bad news, just say it. No hemming. No hawing. Get to the point. No couching it with “there’s no easy way to put this, but…” You must lead clearly and concisely with …

direct question

How good are you at answering simple questions? Take this easy quiz.

By Laura Bergells on

As an intelligent business person, you might think you are excellent at answering simple, direct questions. But are you? Take this easy, 5-question quiz to find out: 1. A venture capitalist asks how much your new service costs. You: A: Explain how you and your team arrived at the various price points. B. Respond, “$79 …

Team Building & Crisis Communication Fundamentals

By Laura Bergells on

I hope you never experience a crisis. But when you do, be prepared. Introducing Crisis Communication Fundamentals, my latest online course. It’s available now in the Lynda.com content library. I felt inspired to write this course because I’ve watched people struggle to figure out how to communicate when something unexpected and unpleasant strikes their organization. My aim is to …