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Coaching communication crisis Education public speaking

Face it: you need to fake it. Authenticity is not all it’s cracked up to be.

Authenticity isn’t all it’s cracked up to be. To show our care and compassion for others, we often need to put aside our feelings.

There are higher truths that need to be served. Ask a mother whose child has fallen off a swing set. The child is bleeding and crying.

Does the mother give in to her worst fears? Does she start weeping and screaming? Nope.

“You’ll be OK, sweetie. We’re going to take a quick ride to the emergency room! Won’t that be exciting!”

In business, we often find ourselves in situations where we need to be brave. We need to show confidence we don’t feel.

Let me share three situations where this can happen:

  1. A novice speaker feels terrified. She’s never stood in front of a group of professionals before. She has wonderful knowledge to share, but she has butterflies. 🦋 She feels so nervous, she’s scared she might throw up.

  2. A seasoned pro feels confident. He’s stood in front of groups a zillion times before. Minutes before a critical speech, however; he learns of a grave personal tragedy. 💔 Heartbroken, he feels like bursting into tears.

  3. A mid-career pro is on stage, wowing the audience. Suddenly, an alarm sounds. A flurry of text alerts go off, advising everyone in the room of a weather emergency. 🌪️The on-stage performer is so afraid, she feels like fleeing.

When “being authentic and keepin’ it real” means puking, crying, and/or running away — you’ll want to consider other options. If you feel afraid: it’s 100% OK to muster up courage and instead show confidence.

A one minute video, where I offer a little pep talk to a nervous speaker…

If you’re standing in front of an audience, you’re in a leadership position. Your fear can spread like a contagion. For the good of your audience, you can’t risk starting a panic by acting on your worst fears.

You need to show courage. You need to be brave.

It you want to be self-deprecating, you can call your real bravery ‘fake it ’til you make it’. That’s cool. I get it. I think it’s a shame, though…

Social pressure forces you to re-frame your “real bravery” as “fake confidence”.

…but I see you. When you say ‘fake it ’til you make it’ – I know who you really are. You’re my favorite kind of person.

You’re brave. When you feel scared, but carry on with confidence – that’s almost the dictionary definition of courage.

Hardihood?

So let’s say you’re faking confidence…does this mean you’re an impostor? In a word, no.

I know social pressure can be a monster, though. You’ve probably heard voices say “fake” anything is wrong and bad.

Social conditioning may have laid a vicious head trip on you. It’s an ugly voice telling you any display of confidence needs to be “real” not “fake”. It’s this dreadful and simplistic notion of:

“fake always bad; real always good!”

News flash: sometimes, real confidence can be a real disaster. Further, a wellspring of heartfelt self-assurance is not likely to magically radiate out of a real expert who is suddenly thrust into a completely unfamiliar situation.

It’s why experts practice and drill. It’s why we rehearse and edit. It’s why we put ourselves in new and challenging situations.

We need to develop more than a shallow “just be authentic” form of self awareness. How can you “just be yourself” if you don’t really know yourself… or how you might act in unfamiliar situation? How do you work with authentic “fight or flight” instincts that might not serve you well?

Thoughtful, introspective people choose continuous learning. They’ll often pick an environment like a classroom or workshop to build experience, knowledge, and confidence.

Smart people don’t sit around and hope for confidence to magically appear when they need it the most. They go out of their way to develop and nurture it with training and practice.

Consider these three learning scenarios where almost everything is fake:

  1. In beginning public speaking classes, we practice physical exercises in a friendly environment. When we work on techniques and gain experience speaking in front of others; we start to feel less afraid. 🦋
  2. In speech workshops, speakers receive feedback. They may decide to tweak their content structure and word choices before going public. Editing and coaching often improves messaging.  ❤️
  3. In crisis communication sessions, we drill on worst case scenarios that have yet to happen. We role play to be mentally, physically, and emotionally prepared to face tough challenges. 🌪️

In each case, we’re not being 100% authentic. The classroom is a simulation, not reality. Through learning, we build confidence.

When you’re navigating through difficult and complex issues, be aware of nuance. Instead of a clinging to simple gut-level truisms; consider serving a higher truth.

Courage.


Laura Bergells is a writer, teacher, and a #LinkedInLearning author. Check out her courses on Crisis Communication and Public Speaking. New this month: Establishing Credibility as a Speaker.

You can find Laura on Twitter and at YouTube.

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Coaching Presentation public speaking video

The science is IN! What every anxious public speaker must know before their next big presentation…

After a student gives a class presentation, I’ll sometimes conduct a quick poll. I’ll ask the entire class: on a scale of 0-10, how nervous did the speaker appear?

The audience might give the speaker a 2 or a 3. But the speaker? A nervous speaker might rate themselves a 7 or 9. That’s a pretty big gap in perception between speaker and audience.

This perception gap is a wrapped up in a cognitive bias called the Illusion of Transparency. Here’s an example of how the Illusion of Transparency works:

Let’s say you believe others know what you’re feeling when they look at you. They can tell exactly how nervous you are. They all know you’re a giant fraud.

That’s your Illusion of Transparency talking. But guess what?

It’s an illusion! It’s not real!

My informal classroom poll lines up with a 2003 study published by Savitsky and Gilovich. The title of their study is “The illusion of transparency and the alleviation of speech anxiety“. It was published in The Journal of Experimental Social Psychology.

The reality? Other people have a hard time decoding your feelings. If your audience had to guess, they’re likely to rate you as “more confident” than you rate yourself.

While a public speaker might think “I’m a nervous wreck and everyone knows” — the audience might think, “Wow, that speaker is super passionate and enthusiastic!”

It’s important for speakers to know about the Illusion of Transparency. This tiny bit of knowledge can actually help you become a better public speaker. Here’s why:

If you didn’t know about the Illusion of Transparency, you might feel nervous. But you’ll assume everyone in the room thinks so, too. And this cognitive bias can make you feel even more nervous: because it makes you meta-nervous.

Meta-nervous:

When you’re nervous about being nervous.

The Illusion of Transparency sets you up for a downward spiral of nervousness. It’s a self-fulfilling prophecy. It can make you feel increasingly anxious. 

But here’s the great news: now that you know about the Illusion of Transparency, you’re in a better position to cope with public speaking anxiety. Savitsky + Gilovich found when they informed public speakers about this cognitive bias right before a speech, speakers presented with more confidence.

So now that you know about the Illusion of Transparency, you can say to yourself,

“Hey, it’s just my cognitive bias talking. It’s not real. I might feel nervous, but so what? No one else can tell.”

And that tiny bit of knowledge can help make you feel more confident. You can relax and deliver a more compelling presentation.

Bonus: now that you know about the Illusion of Transparency, be sure to share this knowledge with a friend or colleague. Chances are, you’ll feel even better when you help someone else gain confidence as a public speaker.

Instead of a downward spiral of nervousness, help create an upward spiral of increased confidence.


Laura Bergells is a writer, teacher, and a #LinkedInLearning author. Check out her courses on Crisis Communication and Public Speaking.

Laura has decades of experience as a business communication coach. She has a Master’s Degree in Public Administration and leads workshops on effective communication. You can find Laura on Twitter and at YouTube.

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Coaching public speaking social media video

How clearly do you speak? Try this one insightful public speaking test:

As a public speaker, you’ll want your audience to understand you. You’ll want to be clear.

To gain insight about your speech clarity, try this insightful and easy exercise. Take the one-minute “speech pace” exercise I posted last week.

Then, upload your one-minute video sample to YouTube.

Unlisted YouTube Video

Within a few moments of uploading your video, YouTube will automatically generate closed captioning (CC) for your one-minute vocal sample. Read the captions YouTube generated. You can find them in the YouTube Creator Studio, under “Subtitles/CC”.

closed captioning YouTube

(You can also just press “CC” at the lower right of your published video.)

How well did YouTube translate your spoken words?

If YouTube had a hard time translating you — it’s not them. You can blame Siri and Cortana and Alexa for misunderstanding you in 2018. But you can’t blame Google-owned YouTube. Not anymore.

YouTube/Google has become shockingly good at understanding and translating speech. It may not understand proper nouns (like my uncommon last name). It may bobble homophones (I.e., “pique” may become “peak”. Or “Tide Ad” may become “Tie Dad.”). However, YouTube/Google understands most conversational speech fairly well.

If you see multiple errors in your YouTube transcript: you may need to work on your speech clarity. Consider the four P’s of your vocal performance: projection, pace, pausing, and pronunciation.

Projection:

Was your volume level loud enough for YouTube to hear? If your voice sounds soft or weak, is it you…or your recording equipment? It might be your mic: but it could be that you speak too softly. If you speak with a weak voice, you may need to work on breath support so you can speak with more volume and strength. Or, you may simply need to step closer to your microphone.

Pace:

If you speak too quickly, your enunciation can suffer. Try slowing down to a conversational pace. A conversational rate is between 140 and 170 words per minute. Practice reading my 1 minute speech pace script until you can record it in one minute – give or take a few seconds.

Pausing:

Introduce pauses into your speech. Pausing can help you catch your breath and organize your thoughts, so you can pronounce your words more clearly. For an exercise, pretend you’re introducing yourself to someone who doesn’t know you. Say your full name.

Now, say your name again. This time, slow down…and put a slight pause between your first and last names.

Sample script:

Hi. I’m Laura (split second pause) Bergells. (longer pause) You can call me (split second pause) Laura.

(This may sound unnatural to your own ears. You’re used to your name, so it might sound too slow to you. However, people who don’t know you will appreciate the extra effort you made to be clear and memorable.)

Pronunciation:

Look at your YouTube transcript for patterns in misunderstanding. Do your trouble areas have anything in common?

Sometimes, people get sloppy when they pronounce words with more than 3 syllables. Other times, they can drift over short connector words like “to” and “a” and “and”.

If you spot patterns like these, make a note of them. Work on your specific issues by marking up your problem areas with hashes for pauses, and bold for emphasis.

For example, let’s say YouTube had trouble understanding you when you read this sentence aloud:

“This rate of speech typically ranges from around 140 to 170 words per minute.”

You might try re-writing it with vocal cues like these:

“This rate of speech | typic-LEE | ranges from around | one hundred forty | to | one hundred seventy | words per minute.”

(Use emphasis and pause cues that work for you.)

Projection, pace, pausing, and pronunciation: the 4 p’s of vocal performance can impact how well your audience understands you. Try uploading a one minute vocal performance to YouTube to gain more insight into your own speech clarity.

What other techniques do you use to work on your speech clarity? How else can you make sure you’re understood?


Laura Bergells is a writer, teacher, and a #LinkedInLearning author. Check out her courses on Crisis Communication and Public Speaking. NEW! If you’re a writer, check out Laura’s latest course: Scrivener Essential Training.

You can find Laura on Twitter and at YouTube.