direct question

How good are you at answering simple questions? Take this easy quiz.

By Laura Bergells on

As an intelligent business person, you might think you are excellent at answering simple, direct questions. But are you? Take this easy, 5-question quiz to find out: 1. A venture capitalist asks how much your new service costs. You: A: Explain how you and your team arrived at the various price points. B. Respond, “$79 …

Team Building & Crisis Communication Fundamentals

By Laura Bergells on

I hope you never experience a crisis. But when you do, be prepared. Introducing Crisis Communication Fundamentals, my latest online course. It’s available now in the Lynda.com content library. I felt inspired to write this course because I’ve watched people struggle to figure out how to communicate when something unexpected and unpleasant strikes their organization. My aim is to …

no bombshells

When making a surprise announcement, don’t say this…

By Laura Bergells on

You made a surprise announcement. You didn’t drop a bombshell. I’m more than a little strung out when I hear those in the news media say something like, “Mr. Peacock dropped a major bombshell at Wince Country Club today. We’ll give you details after the break.” Instantly, my mind goes to actual bombs. Wounded people. …

spin doctors gotta spin

Spin doctors gotta spin…

By Laura Bergells on

Public relations pros don’t like the word spin. Call one a “spin doctor” and that’s a low blow. A rude insult. So how can we put a better spin on our profession? As a child, my mom gave me this piece of life advice: “Don’t call people names they don’t want to be called.” However, …

george carlin

Why bother with a cover-up?

By Laura Bergells on

People in Washington say it’s not the initial offense that gets you in trouble. It’s the cover-up. They say you should admit what you did, get the story out, and move on. What this overlooks is the fact that most of the time the cover-up works just fine, and nobody finds out anything. I would …