talk like a robot

Talk like a human, not like a robot

By Laura Bergells on

This morning, a company rep told me, “”Customer satisfaction is our number one priority.” I laughed, because no human being actually talks like that, right? Clearly, he was badly coached. Stilted words guaranteed a clumsy delivery. This turned into an awkward, laugh-out-loud moment. Later this afternoon, I worked with another service. “Customer service is our …

Kennedy Nixon First Televised debate

For your next video conference: think Nixon…

By Laura Bergells on

Watch the first televised presidential debate on YouTube. Kennedy and Nixon go head-to-head in 1960. Today, this debate is often discussed as an example of how much your personal appearance matters when it comes to an important televised presentation. Kennedy took great care to look good on camera. He wore a neatly pressed dark suit. …

What’s next in online education?

By Laura Bergells on

Earlier this year, I wrote and performed Public Speaking Fundamentals for the Lynda.com Online Training Library. I wrote the scripts from April through June, and then flew out to California to shoot the series in July. The course went live on August 31. Go check it out — beyond my course, Lynda.com provides a massive library of …

Thank You Slide

How do you feel about the “thank you” slide?

By Laura Bergells on

At the end of a presentation, you can say, “thank you.” Sure, it’s not the strongest close in the world. However, it’s certainly acceptable to say “thank you” if you’re feeling especially grateful or moved. But a slide that reads “Thank You” at the end of your presentation? That’s weak. A “Thank You” slide takes …

mindful presentation

How to Effectively Coach a Public Speaker: try the “ONE” thing…

By Laura Bergells on

You can read a ton of books and blogs that offer advice on how to become an effective public speaker. However, you don’t have the capacity to implement all the advice at once. Instead, let’s look at the core of the word “presentation”. It’s the word “present”. I know I’m at my best when I’m truly …