talk like a robot

Talk like a human, not like a robot

By Laura Bergells on

This morning, a company rep told me, “”Customer satisfaction is our number one priority.” I laughed, because no human being actually talks like that, right? Clearly, he was badly coached. Stilted words guaranteed a clumsy delivery. This turned into an awkward, laugh-out-loud moment. Later this afternoon, I worked with another service. “Customer service is our …

What’s next in online education?

By Laura Bergells on

Earlier this year, I wrote and performed Public Speaking Fundamentals for the Lynda.com Online Training Library. I wrote the scripts from April through June, and then flew out to California to shoot the series in July. The course went live on August 31. Go check it out — beyond my course, Lynda.com provides a massive library of …