How to deliver bad news

By Laura Bergells on

There’s no way around it. Sometimes, terrible things happen. And you have to be the bearer of bad news. To begin communicating your bad news, just say it. No hemming. No hawing. Get to the point. No couching it with “there’s no easy way to put this, but…” You must lead clearly and concisely with …

Team Building & Crisis Communication Fundamentals

By Laura Bergells on

I hope you never experience a crisis. But when you do, be prepared. Introducing Crisis Communication Fundamentals, my latest online course. It’s available now in the Lynda.com content library. I felt inspired to write this course because I’ve watched people struggle to figure out how to communicate when something unexpected and unpleasant strikes their organization. My aim is to …

george carlin

Why bother with a cover-up?

By Laura Bergells on

People in Washington say it’s not the initial offense that gets you in trouble. It’s the cover-up. They say you should admit what you did, get the story out, and move on. What this overlooks is the fact that most of the time the cover-up works just fine, and nobody finds out anything. I would …