For close to two decades, I take an almost-daily walk near my office. It helps the creative process to get out and clear my head. My office is located in an old forest. A creek runs through it, creating a sizable gully. I’ve seen deer, coyotes, rabbits, and all sorts of birds on my constitutional.

As one of the more civilized creatures, I walk on the sidewalk that cuts through the forest. No sense muddying my shoes on the way to and from work.

A few weeks ago, something new caught my eye on my daily walk. Someone had crawled down into the depths of the gully to place a red sign on a tree. The bright red spot caught my eye and raised my curiosity.

Sign from the sidewalk

The sign, as seen from the sidewalk

Squinting, I gathered that there were words on the sign. However, the sign was too far down the hill for me to read. An innately curious person, I simply had to know what the sign was trying to communicate. In a typical January, the forest would be filled with drifts of snow, making it near impossible for me to get close to the sign. Even so, the forest floor was filled with slick leaves, so I half slid down the gully to get a closer look. Halfway down, I snapped another photo:

Sign, halfway down the hill, with zoom.

Sign, halfway down the hill, with zoom.

Curses! I still could not read the sign. Determined, I continued to slide down the hill until I got a few feet away from the tree.

No Hunting or Trespassing.

I'm going to be prosecuted.

I felt entrapped. Twenty years, and I never once think to wander down a steep hill to go into the forest. A bright sign inflames my curiosity, and boom. I’m a trespasser.

Vexed, I trudged back up the slippery hill. A Pileated woodpecker gave me a stern lecture, then banged his head on a rotted tree top. The judge banged his gavel. I had been dismissed. Case closed.

What three presentation lessons had I been reminded of from my foray into the forest?

The unexpected will rivet audience attention. Breaking a pattern is a very basic way to grab attention. I was accustomed to seeing only forest: the red sign caught my interest because it was different than what I had expected to see. How can you break a visual or sensory pattern in your next presentation to grab attention and get your audience to take action?

Be careful with negative instructions. If you don’t want your audience to do something, don’t even put the idea into their heads. If I tell you to NOT think about woodpeckers right now, guess what you’re going to do? You’re visualizing woodpeckers right now, aren’t you? Yet, you had no intention of doing so… until I told you NOT to do it.

Take words seriously. If you want me to take your words seriously, how about making your font size huge and clearly visible? What about placing your sign (or your PowerPoint) almost smack in front of me, instead of making me peer down a gully or around a post or from the side or through someone’s head?

I’m pleased to report that the woodpecker let me off with only a warning. I will be doing no serious time or paying a hefty fine for my trespass  – other than scraping what appears to be an unpleasant mix of mud and coyote dung off the bottom of my shoes.

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Google Plus Business Page

Google Plus opened its doors for business pages yesterday. Far out, right?

Boom! I’m suddenly getting swamped with requests to follow new G+ business pages.

So let’s say you’re a business communicator. And you’re posting the exact same content to your Facebook, Twitter, and Google Plus pages today.

Oh, uh! You’re being redundant.

Think about your audience. Let’s say I’m one of your most rabid brand fans. I follow you EVERYWHERE: Twitter, Facebook, LinkedIn, and now — Google Plus.

Now —  let’s also say I publicly ask the question: where you would like me to follow you? Take your pick. If your content at each venue is mostly the same — why should I follow you everywhere? Let’s take a look at three common yet unsatisfactory answer categories:

  • You tell me that if I was a real fan, I’d follow you at all three and put up with your tiresome repetition — because that’s what real fans do. I should suffer. Love means putting up with thoughtlessness and boredom. (Uh-oh. I just went from thinking you’re wonderful to thinking that you’re an abusive jerk.)
  • Or maybe you tell me that I should follow you wherever the heck I want. It doesn’t matter to you, it’s really all about me getting your messages in a way that I most enjoy. (Congratulations! You’ve just revealed that your whole “it’s personal” mantra is a load of manure. Social media is a mass marketing play to you.)
  • You apologize, explaining that your audience is significantly different at each venue, so you need to be redundant to reach as many people as you can. (Oops! Telling me ‘the audience is significantly different’ is saying that I’m insignificant! Also, think about it: if your audiences are indeed ‘significantly different’ — why not develop significantly different messaging to appeal to their different needs?)

Yes, none of these three responses defending redundancy seem quite correct. At this brief moment in history, you have an almost risk-free opportunity to experiment with audience messaging. Google Plus Business Pages are brand-spanking new. Instead of redundant posting, what might you do to deepen or extend engagement with your brand’s biggest fans?

  • Take some time out for audience identification. What’s different about each audience? How can you appeal to different needs and desires?
  • Take some time to think through your content strategy. Instead of repeating the exact same message to three unique audiences — what might you do differently to be more appealing to each?

How might you offer your biggest fans an enhanced experience with your brand or business?

PS – Yes, I’ve created a Google+ business page. But I’m not promoting it yet — not until I’ve completed an audience profile and developed a content plan. You?

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What shouldn’t you wear?

September 8, 2011

“What should I wear?” I asked the event organizer. We just agreed that I would speak at her winter event. She glanced up and down at me. “What you’re wearing now is fine. We’re a very casual business.” I was wearing dark jeans, fitted t-shirt, and blazer. So was she. In the olden days, an [...]

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How else will mobile phones ruin your life?

September 2, 2011

I’ve owned a cell phone since 1999. I even had a bag phone circa 1995. Over 80% of American adults now use some kind of mobile phone. In my experience, I see cell phones as a tool that helps us avoid making plans and sticking to them. Cell phones give people an excuse to be [...]

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Tsk! Some people do nothing but criticize…

July 21, 2011

“Waah! Some people just sit back + criticize when we try to do good for our community,” pout legions of wannabe activists. Many passive-aggressive dimwits have gotten it into their puny brains that thoughtful, articulate criticism is the equivalent of “do-nothing”. That critics “sit back” while criticizing. That criticism is a nobler, fancier word for [...]

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Use super sticky notes for super sticky ideas

July 13, 2011

After a longish brainstorming session, I heard Mac Fowler quip, “I should buy stock in 3M.” He was referring, I reckon, to a perceived uptick in the use of 3M’s ubiquitous sticky note. It was true that I had flung a pack of these little devils on the table during our annual aimWest planning meeting. [...]

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The most passive-aggressive phrase in social media

June 29, 2011

Ding ding ding! We have a winner for THE MOST passive-aggressive phrase used in Facebook and Twitter posts. Coming in at number one: “some people…”. As in posting “Some people tear down everything positive we try to do for our community” instead of “Cindy habitually encourages people to think critically before jumping on dubious social [...]

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He’s Too Manly To Use the Mike – What Can You Do?

May 23, 2011

“I don’t need to use the mike for my presentation,” bellows our baritone speaker. “I have a strong voice.” “Yes, of course you do,” I soothe him. “But please don’t be afraid to use our microphone.” Photo Credit: Jim Bahn Fear. Many times, fear is the reason why seemingly polished presenters balk when we request [...]

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How much meat is too much meat?

May 17, 2011

I like meat. Grilled, stewed, roasted — properly prepared, good cuts of meat are delicious. But when it comes to presentation, how much meat is too much meat? I was enjoying a friendly discussion with another meat-loving chum. We agreed that while the meat prices are very good at a local grocery store, we seldom [...]

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This is social media on drugs…

April 1, 2011

We often talk about online social media channels as they are some kind of inebriate or illicit drug. “Are you ‘on’ LinkedIn?” “She’s addicted to Facebook.” “I’m a heavy Twitter user.” I wonder if it’s because we sense that our online social media behaviors aren’t exactly healthy or moderate. After all, we seldom admit an addiction to leafy green vegetables [...]

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